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personal/mental health/Difficult Conversations.md
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@ -18,5 +18,8 @@ Below are my notes and thoughts from reading the book *Crucial Conversations.
The fundamental idea behind the book is that the "the root cause of many ... human problems lies in how people behave when we disagree about high-stakes, emotional issues." The fundamental idea behind the book is that the "the root cause of many ... human problems lies in how people behave when we disagree about high-stakes, emotional issues."
You know you're getting into a crucial conversation as opposed to a normal conversation when: You know you're getting into a crucial conversation as opposed to a normal conversation when:
- Opinions vary, people feel differently about things - Opinions vary, people feel differently about things.
- The stakes are high, the outcome of the conversation matters - The stakes are high, the outcome of the conversation matters.
- Emotions are high, people feel strongly about the outcome.
One important factor in problem resolution is the time that passes between when the problem emerges, and when resolution is at