diff --git a/personal/mental health/Difficult Conversations.md b/personal/mental health/Difficult Conversations.md
index 1c9d46b..59a3407 100644
--- a/personal/mental health/Difficult Conversations.md	
+++ b/personal/mental health/Difficult Conversations.md	
@@ -18,5 +18,8 @@ Below are my notes and thoughts from reading the book *Crucial Conversations.
 The fundamental idea behind the book is that the "the root cause of many ... human problems lies in how people behave when we disagree about high-stakes, emotional issues."
 
 You know you're getting into a crucial conversation as opposed to a normal conversation when:
-- Opinions vary, people feel differently about things
-- The stakes are high, the outcome of the conversation matters
\ No newline at end of file
+- Opinions vary, people feel differently about things.
+- The stakes are high, the outcome of the conversation matters.
+- Emotions are high, people feel strongly about the outcome.
+
+One important factor in problem resolution is the time that passes between when the problem emerges, and when resolution is at
\ No newline at end of file