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		| @@ -15,4 +15,8 @@ Empathy *is not easy*. In a difficult conversation, it's important to try to lea | ||||
| # Crucial Conversations | ||||
| Below are my notes and thoughts from reading the book *Crucial Conversations. | ||||
|  | ||||
| The fundamental idea behind the book is that the "the root cause of many ... human pro" | ||||
| The fundamental idea behind the book is that the "the root cause of many ... human problems lies in how people behave when we disagree about high-stakes, emotional issues." | ||||
|  | ||||
| You know you're getting into a crucial conversation as opposed to a normal conversation when: | ||||
| - Opinions vary, people feel differently about things | ||||
| - The stakes are high, the outcome of the conversation matters | ||||
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