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@@ -15,4 +15,8 @@ Empathy *is not easy*. In a difficult conversation, it's important to try to lea
 # Crucial Conversations
 Below are my notes and thoughts from reading the book *Crucial Conversations.
 
-The fundamental idea behind the book is that the "the root cause of many ... human pro"
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+The fundamental idea behind the book is that the "the root cause of many ... human problems lies in how people behave when we disagree about high-stakes, emotional issues."
+
+You know you're getting into a crucial conversation as opposed to a normal conversation when:
+- Opinions vary, people feel differently about things
+- The stakes are high, the outcome of the conversation matters
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