From d7b8fcd4e55dd8d7f7f8c4bfed1da929cdbe6ba1 Mon Sep 17 00:00:00 2001 From: zleyyij <75810274+zleyyij@users.noreply.github.com> Date: Thu, 18 Jul 2024 13:03:32 -0600 Subject: [PATCH] vault backup: 2024-07-18 13:03:32 --- personal/interpersonal skills/Difficult Conversations.md | 3 ++- 1 file changed, 2 insertions(+), 1 deletion(-) diff --git a/personal/interpersonal skills/Difficult Conversations.md b/personal/interpersonal skills/Difficult Conversations.md index 559de2c..894ff59 100644 --- a/personal/interpersonal skills/Difficult Conversations.md +++ b/personal/interpersonal skills/Difficult Conversations.md @@ -65,7 +65,8 @@ There are a few skills that can help you figure out the right issue, and in turn **Unbundling** There are three levels of conversation you may need to have about the issue itself, and a 4th relating to the *process* of the conversation. -- **Content**: The first time a problem comes up, talk about the content - the immediate pain. *If the action or the immediate consequences are the issue, you have a content problem*. This is f +- **Content**: The first time a problem comes up, talk about the content - the immediate pain. *If the action or the immediate consequences are the issue, you have a content problem*. This is for when it's the first time something has happened. +- **Pattern**: The next time a problem comes up, it means a pattern is starting to develop, or already has. It can be difficult to determine when something's a pattern, and when it's not, but it's important to address patterns early, before they're entrenched, and the problem becomes more difficult to address. A