diff --git a/personal/interpersonal skills/Difficult Conversations.md b/personal/interpersonal skills/Difficult Conversations.md
index 559de2c..894ff59 100644
--- a/personal/interpersonal skills/Difficult Conversations.md	
+++ b/personal/interpersonal skills/Difficult Conversations.md	
@@ -65,7 +65,8 @@ There are a few skills that can help you figure out the right issue, and in turn
 
 **Unbundling**
 There are three levels of conversation you may need to have about the issue itself, and a 4th relating to the *process* of the conversation.
-- **Content**: The first time a problem comes up, talk about the content - the immediate pain. *If the action or the immediate consequences are the issue, you have a content problem*. This is f
+- **Content**: The first time a problem comes up, talk about the content - the immediate pain. *If the action or the immediate consequences are the issue, you have a content problem*. This is for when it's the first time something has happened.
+- **Pattern**: The next time a problem comes up, it means a pattern is starting to develop, or already has. It can be difficult to determine when something's a pattern, and when it's not, but it's important to address patterns early, before they're entrenched, and the problem becomes more difficult to address. A