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personal/interpersonal skills/Difficult Conversations.md
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@ -120,4 +120,6 @@ Some ways to know if you need to stop, slow down, and retrace your actions inclu
2. **Tough emotions.** You're feeling strong, negative, emotions. If you're angry, stop, slow down, and ask *why*. Why are you feeling this way? Why are you acting this way? Are these feelings helping you address the conversation better? Aggressive behavior is rarely the right answer.
#### Put your feelings into words
Most individuals are shockingly bad at properly naming their emotions. They might be able to categorize them into broad categories like "bad", or "angry", but most people couldn't properly recognize, then verbalize that they're feeling a mixture of embarrassment or surprise. The distinction between knowing that you're feeling angry, and knowing that you're just embarrassed and startled might not seem big, but it's a big
Most individuals are shockingly bad at properly naming their emotions. They might be able to categorize them into broad categories like "bad", or "angry", but most people couldn't properly recognize, then verbalize that they're feeling a mixture of embarrassment or surprise. The distinction between knowing that you're feeling angry, and knowing that you're just embarrassed and startled might not seem big, but it has a real impact on the way you act, and the way other people will respond to you telling them that you're angry.
When you take the time to properly identify what you're feeling, and why, it creates a degree of separation between