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personal/interpersonal skills/Difficult Conversations.md
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@ -68,7 +68,7 @@ There are three levels of conversation you may need to have about the issue itse
- **Content**: The first time a problem comes up, talk about the content - the immediate pain. *If the action or the immediate consequences are the issue, you have a content problem*. This is for when it's the first time something has happened. - **Content**: The first time a problem comes up, talk about the content - the immediate pain. *If the action or the immediate consequences are the issue, you have a content problem*. This is for when it's the first time something has happened.
- **Pattern**: The next time a problem comes up, it means a pattern is starting to develop, or already has. It can be difficult to determine when something's a pattern, and when it's not, but it's important to address patterns early, before they're entrenched, and the problem becomes more difficult to address. As a general rule, the first time something happens, it's an incident. The second time, it may be coincidence. The third time, it is a pattern. - **Pattern**: The next time a problem comes up, it means a pattern is starting to develop, or already has. It can be difficult to determine when something's a pattern, and when it's not, but it's important to address patterns early, before they're entrenched, and the problem becomes more difficult to address. As a general rule, the first time something happens, it's an incident. The second time, it may be coincidence. The third time, it is a pattern.
- **Relationship**: As problems continue, they can begin to impact the relationship. Relationship issues get to deeper concerns about *trust*, *competence*, or *respect*. For example, we may begin to question whether we can trust a person to keep commitments, or begin to doubt someone's technical abilities. In some cases, a relationship issue can emerge after an extreme isolated incident. - **Relationship**: As problems continue, they can begin to impact the relationship. Relationship issues get to deeper concerns about *trust*, *competence*, or *respect*. For example, we may begin to question whether we can trust a person to keep commitments, or begin to doubt someone's technical abilities. In some cases, a relationship issue can emerge after an extreme isolated incident.
- **Process**: When communication is infrequent, it's important to talk about how you are going to communicate. How are you going to make sure that everyone has a turn to speak? How will you make space for people to pause and think - **Process**: When communication is infrequent, it's important to talk about how you are going to communicate. How are you going to make sure that everyone has a turn to speak? How will you make space for people to pause and think.
As a general example, if you have a general problem, you can choose to view it in a few different ways. The content ("This thing should happen") , the relationship ("I don't trust that you will make this thing happen"), or the pattern ("Issues have occurred around thing multiple times in the past"). You decide which of those issues is most important, and you make sure to discuss that, and leave other conversations for later. As a general example, if you have a general problem, you can choose to view it in a few different ways. The content ("This thing should happen") , the relationship ("I don't trust that you will make this thing happen"), or the pattern ("Issues have occurred around thing multiple times in the past"). You decide which of those issues is most important, and you make sure to discuss that, and leave other conversations for later.