diff --git a/personal/mental health/Difficult Conversations.md b/personal/mental health/Difficult Conversations.md
index 67799e8..729dbb7 100644
--- a/personal/mental health/Difficult Conversations.md	
+++ b/personal/mental health/Difficult Conversations.md	
@@ -38,4 +38,4 @@ While only one of these options reliably leads to an effective outcome, you'll o
 
 If you fail to discuss these issues with other people, *those issues will become the lens through which you see them*, which will show up in the way you treat the other person.
 
-We generally handle important conversations *poorly*, strong emotions make people worse at communicating effectively, not better.
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+We generally handle important conversations *poorly*, strong emotions make people worse at communicating effectively, not better. Our natural instincts are to push back against that communication because it's hard, and it triggers our fight or flight instincts. This means we won't be receptive to new information, and we'll likely respond in a way that's not irrational and hurts the situation for both parties. It usually takes conscious effort to be mindful of your thoughts and feelings, listen to them fully and rationally, then respond in a rational way,
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