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personal/mental health/Difficult Conversations.md

@@ -15,7 +15,8 @@ Empathy *is not easy*. In a difficult conversation, it's important to try to lea
 # Crucial Conversations
 Below are my notes and thoughts from reading the book *Crucial Conversations.
 
-The fundamental idea behind the book is that the "the root cause of many ... human problems lies in how people behave when we disagree about high-stakes, emotional issues."
+The fundamental idea behind the book is that:
+> The root cause of many ... human problems lies in how people behave when we disagree about high-stakes, emotional issues.
 
 You know you're getting into a crucial conversation as opposed to a normal conversation when:
 - Opinions vary, people feel differently about things.
@@ -43,4 +44,6 @@ We generally handle important conversations *poorly*, strong emotions make peopl
 *personal note*: When we get emotional, the *limbic system* in our brain begins to take control. We stop being rational, and we literally do not process things with the same amount of brainpower that we'd use normally. This is why it's so important to recognize when you're emotional, and why it's important to avoid letting conversations get ruled by emotion.
 
 ### Dialogue
-A healthy conversation should involve two way communication. You're bringing something to the 
+A healthy conversation should involve two way communication. You need to make sure the other person is given the space to make themself understood. 
+
+When meaning and ideas can flow freely, people are often more receptive to ideas and change. When everyone can contribute their feelings to the discussion, people involved can form a clearer picture of the circumstances, and when peopl