diff --git a/personal/mental health/Difficult Conversations.md b/personal/mental health/Difficult Conversations.md
index 59a3407..17951d3 100644
--- a/personal/mental health/Difficult Conversations.md	
+++ b/personal/mental health/Difficult Conversations.md	
@@ -22,4 +22,13 @@ You know you're getting into a crucial conversation as opposed to a normal conve
 - The stakes are high, the outcome of the conversation matters.
 - Emotions are high, people feel strongly about the outcome.
 
-One important factor in problem resolution is the time that passes between when the problem emerges, and when resolution is at
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+One important factor in problem resolution is the time that passes between when the problem emerges, and when resolution is attempted. The impact of the issues, and the difficulty of resolution grow when the issue is left unresolved. It can lead to gossiping, mistrust, and resentment. 
+
+It's important to try to resolve problems *quickly* after they are identified.
+
+### How do we handle crucial conversations?
+There are 3 broad options:
+- We can avoid them entirely.
+- We can face them and handle it poorly.
+- We can face them and handle it well.
+- 
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