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 ## Understanding **must** precede advice
 When beginning a conversation, the goal should be understanding, not problem solving. You should aim to make sure there's a *mutual understanding* of the situation before attempting to problem solve. Problem solving and advice should *only* begin when both people feel totally understood, and heard.
 # Skills
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 ## Asking Open-Ended Questions
 The ability to ask open ended questions can help the other person explore their feelings by asking open-ended questions. This can be done by asking targeted questions, looking to understand their feelings about something, and by making specific statements that encourage the other person to expand on a statement further.
 ## Expressing Empathy
-Empathy *is not easy*. In a difficult conversation, it's important to try to learn more about, explore, and learn more about another person's thoughts, feelings, and needs. Empathy communicates to the other person that their thoughts, feelings, and needs make sense to you, and that you understand them. It doesn't necessarily mean you agree, but it means showing them that their perception of the situation is valid. You can have your own perception of the situation that's different from theirs, but both of your perceptions can be valid.
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+Empathy *is not easy*. In a difficult conversation, it's important to try to learn more about, explore, and learn more about another person's thoughts, feelings, and needs. Empathy communicates to the other person that their thoughts, feelings, and needs make sense to you, and that you understand them. It doesn't necessarily mean you agree, but it means showing them that their perception of the situation is valid. You can have your own perception of the situation that's different from theirs, but both of your perceptions can be valid.
+
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+
+# Crucial Conversations
+Below are my notes and thoughts from reading the book *Crucial Conversations.
+
+The fundamental idea behind the book is that the "the root cause of many ... human pro"
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