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personal/interpersonal skills/Difficult Conversations.md
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@ -117,4 +117,7 @@ One way to do this is to slow down, and retrace your actions:
Some ways to know if you need to stop, slow down, and retrace your actions include:
1. **Bad results.** You're not happy with the outcome of the discussion, you feel like it didn't properly address the issue.
2. **Tough emotions.** You're feeling strong, negative, emotions. If you're angry, stop, slow down, and ask *why*. Why are you feeling this way? Why are you acting this way? Are these feelings helping you address the convera
2. **Tough emotions.** You're feeling strong, negative, emotions. If you're angry, stop, slow down, and ask *why*. Why are you feeling this way? Why are you acting this way? Are these feelings helping you address the conversation better? Aggressive behavior is rarely the right answer.
#### Put your feelings into words
Most individuals are shockingly bad at properly naming their emotions. They might be able to categorize them into broad categories like "bad", or "angry", but most people couldn't properly recognize, then verbalize that they're feeling a mixture of embarrassment or surprise. The distinction between knowing that you're feeling angry, and knowing that you're just embarrassed and startled might not seem big, but it's a big